Pond's Plumbing Heating and Air Conditioning

Logan from Ponds Plumbing went above and beyond all my expectations and my expectations were very high to begin with!!!! I watched the entire installation and Logan patiently answered all my questions as he worked. The water heater installation with Logan and Ponds was just totally awesome and I am extremely impressed and pleased!!!! Give Logan a big bonus!!!!👍👏😀

Ponds responded quickly to my request for water heater service quickly and had a tech out to my house within 24 hours. I was not in need of immediate or emergency service. The tech contacted me and advised he was 20 minutes out. His name is Logan and he had been to our house one or two times before, so we were acquainted. Logan does a good job and explains everything very well. I thought our water heater had gone bad, but he was able to identify the real source as just a leaking connection. I am confident when I call Ponds and especially with Logan. I highly recommend them.

5 star service across the board!!! Confirmed my appointment the day before and arrived on time. Jeff, the service rep was awesome. Courteous, knowledgeable and friendly. Took the time to explain what was being done. Without me asking, he said next time he would bring a cleaning solution to remove a white limestone stain on a cabinet from a filter that had leaked. Despite many attempts, I could not remove the stain! So glad we chose Pond’s Plumbing

Still awaiting a proposal from Pond's but Travis showed up on time and was very knowledgeable about the products and services Pond's could provide. The exceptional part? Pond's texted Travis's photo and contact info to me before he arrived so I could positively ID the person on my doorstep. A very nice feature for customers that might be vulnerable to scams.

DO NOT USE PONDS FOR SERVICE!!! NOTICE NO RESPONSE ON BAD REVIEWS!! ALSO NOTICE THE MOST INTERACTION WITH THIS REVIEW! I worked at this company and got to see how things run behind closed doors. HVAC appointments are impossible to get, unless you let them know your unit is broken and you want to spend money with them. I’d highly recommend checking out other locally owned businesses. I’ve worked in this industry for over four years now and this company was the worst. Most service companies lie and deceive their customers, I got fired due to really wanting to get a handle on scheduling(which was my job and we were rescheduling over ten jobs a day on average). I hope this helps someone in the future when looking for a company to hire. I believe if someone makes an appointment, a business has an obligation to make it to that appointment regardless of the money they might make at another job. While I understand emergencies arise, this company will reschedule you for the slightest inconvenience.

Joe was awesome! No mess everything left clean and tidy! Such a relief to have it done right!!! Recommend Ponds and Joe! 100%

Luke from Pond’s Plumbing was fantastic! He was incredibly knowledgeable and quickly diagnosed the issue with our water heaters. His efficiency and expertise made the whole process smooth and stress-free. It’s clear he knows his craft inside and out. Highly recommend Luke and Pond’s Plumbing for anyone in need of reliable and fast service!

Joe was great! He worked efficiently and explained what he was doing. He even adjusted a toilet that wasn’t working right for no extra charge. Price was very reasonable. Highly recommend.